About Us
Dolphin Labs PLT is a forward-thinking technology company transforming customer support and sales through AI-powered innovations on WhatsApp. Founded by a seasoned team of industry experts—Nelson Khoo, Rayner Teo, and Sean Ooi—we bring together over 20 years of combined tech expertise and a solid foundation in corporate and retail operations.
At Dolphin Labs, we’re on a mission to empower small and medium-sized businesses (SMEs/SMBs) to automate, scale, and elevate their customer interactions. By blending cutting-edge AI chatbot solutions with a human-centric approach, we create complete ecosystems for chat-based customer engagement—designed to perform locally and thrive globally.
Vision
To empower every small and medium business with effortless, Al-driven conversations that transform customer engagement into lasting growth
Mission
To revolutionize customer support and sales for SMBs by delivering affordable, cutting-edge Al solutions on WhatsApp-turning every message into a seamless, revenue-driving experience
At Dolphin Labs, we build intelligent, chat-based ecosystems. Our flagship product, Dolphin Connect, is a Generative AI chatbot for WhatsApp that acts like a smart assistant—intuitive, flexible, and always improving. It helps businesses:
Automate customer service
Streamline sales processes
Enhance engagement—all in one place
Our Service
Al-Powered Support, Seamlessly Connected on Whatsapp
Al-Powered Smart Selling Partner on Whatsapp
Dolphin Connect Al-Driven WhatsApp Customer Support
Key Insights and Benefits
AI-Driven Efficiency
Dolphin Connect automates customer support, providing instant responses and reducing the need for human intervention
Improved Customer Satisfaction
With faster response times and consistent service quality, customer satisfaction rates have significantly increased
Seamless Integration
Dolphin Connect easily integrates with WhatsApp, allowing businesses to enhance their existing communication channels
Scalability
The solution can handle unlimited customer queries, making it ideal for growing businesses.
Key Challenges in SMB Customer Support
Barriers hindering effective customer service
High manpower costs for 24/7 support
Small and medium businesses struggle to afford full-time staff for round-the-clock customer service.
Slow response times lead to frustration
Delays in addressing customer issues can result in dissatisfaction and lost loyalty.
Managing high volumes of queries
Overwhelmed support teams find it difficult to handle a large number of customer inquiries effectively.
Inconsistent support quality due to human errors
Variability in service quality from human agents can lead to mixed customer experiences.
Revolutionizing Customer Support with Dolphin Connect
Efficient and Smart Customer Support for SMBs
High manpower costs for 24/7 support
Provide instant, automated responses to customers at any hour.
Cost-EffectiveSolution
Reduces manpower costs by up to 70%, allowing for better resource allocation
Smart AI Learning
Al learns from interactions, enhancing accuracy and efficiency over time.
Easy WhatsApp Integration
Seamlessly integrates with WhatsApp without the need for additional apps.
Monthly Optimization Reviews
Regularly refines Al responses through monthly reviews for continuous improvement.
Case Study: Transforming a Retail Store’s Support
Initial Support Challenges
The retail store faced slow responses with 3 support staff, leading to high operational costs
Dolphin Connect Implementation
Dolphin Connect was implemented to streamline customer support operations.
AI Effiency Gain
Al successfully managed 80% of customer queries, drastically reducing its support team by 2 employees, optimizing workforce efficiency.
Customer Satisfaction Boost
Customer satisfaction surged by 40%, indicating a positive response to the new system.
Cost Savings Achieved
The store saved RM4,000 per month in manpower costs, significantly improving profitability.
A veteran in retail operations. Nelson leverages decades of experience to align Dolphin Lab's vision with the evolving needs of customer-centric businesses
Formerly in aviation leadership. Rayner's strategic acumen ensures our solutions meet high standards of efficiency and scalability for global industries
Mastermind behind branding, digital outreach, and user engagement. Sean drives brand growth with strategies honed from years in retail and tech sectors, bridging innovation with market demand